Disclosures & Authorisations

IMPORTANT: If you do not agree with any of the terms set out below you should not lodge an online application or make a telephone enquiry with Cigno.

We are Cigno Pty Ltd (Cigno Loans) ABN: 43 612 373 734. Our job is to help you obtain small emergency loans and then arrange for the funds to clear into your account on the same day! These are the Disclosures & Authorisations for our service. It is very important that you read and understand this document as it forms part of your Service Agreement with us.

IMPORTANTLY, we are not a credit provider, we simply offer a helper service to assist you in obtaining an emergency loan as quickly as possible.

How it works

Cigno Pty Ltd (Cigno Loans) is a premium service which includes quick processing and approval, same day and next day deposits, payment reminders and direct debit facilities, managing and facilitating the entire loan process from application to settlement.

Our service gives you access to an Emergency Loan and allows you reasonable payment terms of up to 8 weeks.

If you chose to our service, you will be given two separate agreements to agree to. The first agreement is between you and the loan provider. This is for the actual loan. The second agreement is between you and Cigno Pty Ltd. This is a service agreement for our premium service. As part of our service we will direct debit the loan payment and service agreement payment fees in one simple direct debit and then remit the loan payment to the loan provider, so you never have to worry about defaulting with the lender.

Do I have to use Cigno Pty Ltd (Cigno Loans) service?

No, in fact, the choice to use our service is entirely up to you! If you would like to borrow directly through the loan provider simply let us know and we will put you in touch with them free of charge.

The Loan Provider will follow its normal credit procedure and, if your application is approved, will remit the loan to you in the form of a personal cheque. This option is the cheapest option as you will only be required to repay the loan amount and a fee equivalent to 5% of the loan amount. For example, if you borrowed $100 from the loan provider without choosing to use Cigno Pty Ltd (Cigno Loans) service, you will be required to repay $105.00 directly to the loan provider.

Who is the Loan Provider?

Cigno Pty Ltd (Cigno Loans) currently has a business relationship with Gold-Silver Standard Finance. Gold-Silver Standard Finance’s ABN is: 89 611 823 940.

We receive no payments whatsoever from Gold-Silver Standard Finance regardless of whether you choose to use our service of borrow directly through them.

1. Are the services provided by Cigno Pty Ltd subject to the National Consumer Credit Protection Act 2009?

No. The services that we provide are not regulated by, or subject to, the National Consumer Credit Protection Act 2009 (“the Act”).

2. Does Cigno Pty Ltd receive payments from the lender or any third parties in relation to my loan application or the services it will provide to me?

No. Cigno Pty Ltd only receives payments from you under the Services Agreement.

Am I protected by The National Credit Act?

Cigno Pty Ltd is not subject to the National Consumer Credit Protection Act (“the National Credit Act”). The protections under the National Credit Act are not available to you if you choose to use Cigno Pty Ltd services.

IMPORTANT: There are many loan providers who are subject to the National Credit Act. If you wish to enjoy the protections of the National Credit Act, do not use Cigno Loan’s Services and seek a lender who is subject to the National Credit Act.

4. What happens if I miss a payment?

Please contact us as soon as possible. We understand sometimes unforeseen things happen and we are more than happy to work with you to get your payments up to date in a manner that suits you.

If you miss a payment you will be charged a dishonour fee and a letter fee (see below). Cigno Pty Ltd will make all reasonable attempts to contact you and inform you of the missed payment. We will attempt to discuss it with you and we will put a new payment arrangement in place.

If, after two consecutive missed payments without any contact with you, Cigno Pty Ltd seek to recover the loan amount one business day before your usual repayment cycle.

What does Cigno Pty Ltd charge?

Under your service agreement you will be required to pay certain fees. The fees will be direct debited from your bank account together with the payments that you agree to make under the loan agreement between you and the Loan Provider. Cigno Pty Ltd will keep the fees due under the service agreement and account to the Loan Provider on your behalf for the money owing under the Loan Agreement.

Financial Supply Fee

The financial supply fee is the main Cigno Pty Ltd fee and encompasses all the standard services described above. The fee amount varies depending on the circumstances of the loan. We will confirm with you the exact fee amount prior to you agreeing to the service agreement.

Number of Repayments & Fee Calculation
1 repayment: $35 per $100 loaned
2 repayments: $45 per $100 loaned
3 repayments: $60 per $100 loaned
4 repayments: $75 per $100 loaned
6 repayments: $95 per $100 loaned
8 repayments: $115 per $100 loaned

NOTE: Cigno Pty Ltd does not offer 6 or 8 repayment options to new customers

Account keeping fee

Cigno Pty Ltd charges a weekly Account Keeping Fee of $5.95 per week charged on the weekly anniversary of your loan being approved.

Default fees

If you miss a payment you may be charged the following fees:

Dishonour Fee — $49
Payment Reschedule Fee — $30
Collections Phone Contact Fee — $20
Collections Tracking Fee — $75
Investigator / Handover Fee — $175
1st Dishonour Letter Fee — $30
2nd Dishonour Letter Fee — $50
3rd Dishonour Letter Fee — $50
Dishonoured Payment Fee — $49

Optional service fees

You also can choose to add optional services to your service agreement. These are as follows:

Priority Deposit Fee — $16
Extension of 1st Payment Fee — $20
Change of Payment Date/Amount Fee — $20

Electronic Transaction Act 1999 Authorisation & Consent

It is contemplated that you and Cigno Pty Ltd may enter into an agreement (“Services Agreement”). By contacting Cigno Pty Ltd about entering into a Services Agreement, you acknowledge and agree that:
• you are at least 18 years old, of sound mind and judgement and able to make decisions regarding your finances;
• you understand that you have the right to get independent legal and financial advice before entering into the Services Agreement;
• if you have any questions about the terms of the Services Agreement you will not enter into a Services Agreement unless those questions are answered to your satisfaction;
• the Services Agreement may be entered into electronically /verbally over the phone by being read and explained to you and you indicating that you have understood and agree to the disclosures and authorisations of that agreement.
• if you do not wish to be bound by the Services Agreement, or if you wish to obtain independent legal or financial advice in relation to it, or if you do not fully understand all the disclosures and authorisations of the Services Agreement, you will indicate to the Cigno Pty Ltd telephone operator that you do not wish to enter into the Services Agreement;
• once you indicate to the Cigno Pty Ltd telephone operator that you have understood and agree to the disclosures and authorisations of the Services Agreement, and funds have been advanced by the lender, that you will be bound by the Services Agreement as if you had signed a hard copy of the Services Agreement;
• the disclosures and authorisations of the Services Agreement and any related materials and information (“Cigno Pty Ltd Materials”) may be provided, or otherwise made available, to you electronically under the Electronic Transactions Act 1999 (“the Act”) and that;
• paper documents may no longer be provided to you;
• you will regularly check your nominated email account for Cigno Pty Ltd Materials;
• you may at any time withdraw consent for the Cigno Pty Ltd Materials to be provided electronically.

Direct Debit Request Authorisation

Cigno Pty Ltd uses three different 3rd party Direct Debit Providers. You can access the disclosures and authorisations for each provider by clicking on the providers name below. If you choose to enter into a service agreement with Cigno Pty Ltd you hereby agree to the disclosures and authorisations of the Direct Debit Providers below:

IntegraPay
EziDebit
PayGate

Gold-Silver Standard Finance – Terms & Conditions

IMPORTANT: If you do not agree with any of the terms set out below you should not lodge an online application or make a telephone enquiry with Gold-Silver Standard Finance.

Gold-Silver Standard Finance (ABN: 89 611 823 940) is a non-bank lender who offers an emergency short-term loan product. We pride ourselves in offering an affordable alternative to all applicants.

How does it work?

You can apply for a loan by filling out the application form available by clicking here. When we receive your application, we will be in contact to obtain the inquiry and verification documents that we need to assess your serviceability.

When you are approved, we will remit the funds to you in the form of a personal cheque in your name. Repayments can be made by direct EFT deposit to Gold-Silver Standard Finance.

Do you offer other options?

Unfortunately, as our loans are so cheap this is the only option that we can make available to you directly. However, we have a business relationship with Cigno Pty Ltd who can assist you to obtain the loan in a more efficient way.

You can contact Cigno Pty Ltd by clicking here.

Cigno Pty Ltd charges additional fees for their service. Please note that we do not receive any payment from Cigno Pty Ltd for referring you to them.

How much does the Loan Cost?

Gold-Silver Standard Finance charges a flat fee equivalent to 5% of the amount you borrow. For example, if you borrow $100, you will be required to repay $105.

Am I protected by The National Credit Act?

Gold-Silver Standard Finance Pty Ltd

As Gold-Silver Standard Finance only charges a flat rate equivalent to 5% of the loan amount and therefore is exempt from the National Credit Act. The protections under the National Credit Act are not available to you if you choose to borrow from Gold-Silver Standard Finance.

IMPORTANT: There are many loan providers who are subject to the National Credit Act. If you wish to enjoy the protections of the National Credit Act, do not use Cigno Pty Ltd Services and seek a lender who is subject to the National Credit Act.

How can I get details of my proposed Loan Agreement?

Before you enter into a Loan Agreement you will be provided with all the details about a proposed Loan Agreement over the phone or via email so that you will be able to decide whether the Loan Agreement is right for you.

How can I get a copy of the Loan Agreement?

If you agree to the Loan Agreement and you confirm that you want Gold-Silver Standard Finance to fund the loan, a copy of the Loan Agreement and all other relevant documents will be given to you for your records within 7 days.

If you want another copy of your Loan Agreement you can write to Gold-Silver Standard Finance and request a copy. A copy will be provided to you within 14 days.

If you are a Cigno Pty Ltd customer, you can also request a copy from them. Cigno Pty Ltd will provide you a copy of the loan agreement immediately as part of their service to you.

Can I terminate the Loan Agreement?

Yes. You can terminate the Loan Agreement by repaying any monies owed to Gold-Silver Standard Finance.

Can I pay my Loan Agreement out early?

Yes. Just pay Gold-Silver Standard Finance the amount required to pay out your Loan Agreement on the day you wish to end your contract.

How can I find out the payout figure?

If you want to find out the payout figure, you can write to Gold-Silver Standard Finance and request the payout figure. Gold-Silver Standard Finance will contact you and provide you with the payout figure.

If you are a Cigno Pty Ltd customer, you can also request a copy from them. Cigno Pty Ltd will provide you with the payout figure immediately as part of their service to you.

Will I pay less interest if I pay out the loan amount early?

No. Gold-Silver Standard Finance charges a fixed rate of 5% of the amount of the loan so your liability to Gold-Silver Standard Finance does not decrease if the loan is discharged early.

Can my Loan Agreement be changed by Gold-Silver Standard Finance?

No. Gold-Silver Standard Finance will not vary the terms of the Loan Agreement after it has been entered into.

Is there anything I can do if I think that my Loan Agreement is unjust?

Yes. You should not enter into the Loan Agreement unless you are completely satisfied that you understand the terms and conditions on which the money is to be lent to you and that you actually need the loan.

Borrowing money is not cheap and you should not enter into the Loan Agreement lightly. If concerns. If you have any concerns, please write to us and we will contact you to attempt to come to a resolution.

If you are a Cigno Pty Ltd customer, you can also contact them and speak with them about your concerns.

If you remain unsatisfied, you can seek legal advice. Your community legal centre or Legal Aid may be able to assist.

Insurance

Do I have to take out insurance?

No. There is no requirement by Gold-Silver Standard Finance for you to take out insurance in relation to the Loan Agreement you will enter into with it. But you are free to take out insurance; it is a matter for you. If you do take out insurance, Gold-Silver Standard Finance will not insist that you use any particular insurance company.

Mortgages

Will I be required to provide a mortgage or other form of security to Gold-Silver Standard Finance for the loan amount?

No. Gold-Silver Standard Finance does not require any security from you for its loans.

General

What do I do if I cannot make a repayment?

You can write to us and request a different payment arrangement. We will be in contact with you to discuss payment options.

If you are a Cigno Pty Ltd customer, you can also contact them and speak to them about various payment plans. Cigno Pty Ltd will assist you as part of their service agreement with you.

What if Gold-Silver Standard Finance and I cannot agree on a suitable arrangement?

If Gold-Silver Standard Finance refuses your request to change the repayments, you can ask it to reconsider this decision if you think it is wrong. If Gold-Silver Standard Finance still refuses your request, you may seek legal advice. Your community legal centre or Legal Aid may be able to assist.

Can action be taken action against me if I default on the Loan Agreement?

Yes. If you are in default under the Loan Agreement action may be taken against you to recover the amount owed. However, the law says that you cannot be unduly harassed or threatened. If you think you are being unduly harassed or threatened, contact Cigno Pty Ltd or get legal advice.